English for Banking
Program
Welcoming clients
Managing demands and complaints
Opening, maintenance and closing of accounts
Bank transfers and other means of payment
Credit
Investment
Insurance
Online Services and Apps
Formal Written Communication
Goals
Be able to:
use specific banking vocabulary with accuracy, fluency, and confidence; discuss roles, structures, perations, services, competition, marketing,consumer credit, electronic banking
acquire the language skills to communicate with clients and manage customer feedback
make use of this vocabulary to offer viewpoints, give opinions, and make comparisons of financial products
To whom it is adressed
This trainig is addressed to people whose day-to-day activities require a solid background and efficient use of banking terms in English. Taught in small groups, the program requires that the participant already has an intermediate command of the English language (Lower level). All activities are performed in class, making the program appropriate for busy professionals.
Why atending this training
Because it focuses on communication and provides a dynamic introduction to specialized English, successfully combining the understanding of banking concepts and processes with the use of such terminology in realistic business contexts. Teaching activities include reviewing texts; flowcharts; diagrams; vocabulary exercises; speaking/listening exercises; role playing; case studies.