Embedded Files
Program
Greeting and Receiving Guests
Dealing with Guest Requests, Problems and Complaints
Offering Help and Advice, Describing Hotel Facilities and Giving Directions
Food and Beverage Vocabulary
Taking Orders, Describing and Recommending Food Dishes
Billing Queries
Farewells
Goals
Be able to:
Greet and receive guests in a polite and friendly manner
Manage the requests, problems and complaints presented by the guests with efficiency and confidence
Offer help and advice whenever necessary, namely, giving directions and describing hotel facilities
Manage guest orders, describe and recommend food and beverage products
Explain billing details and expenses to guests
Bid farewell to guests in a friendly manner
To Whom It is Adressed
This training is addressed to people whose day-to-day activities occur in a hotel and/or catering environment and involve constant contact with foreign English- speaking guests, therefore requiring a detailed and precise knowledge of the English language for this business activity. A basic knowledge of the English language is required. All activities are performed in class, making the program appropriate for busy professionals.
Why Attend this Training
Because it focuses on communication and provides a dynamic introduction to hotel and catering English, successfully combining the understanding of guest welcoming and management with the use of hotel and catering vocabulary in realistic contexts. Teaching activities include reviewing texts; vocabulary exercises; speaking/listening exercises; role playing.
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